'Vodafone Portugal,claims most satisfied customers'
Aug 18, 2010 (DMEUROPE via COMTEX) -- Vodafone Portugal has again won the highest rating of customer satisfaction in the telecommunications sector, according to a study by the regulator Anacom. According to a statement issued by the operator, Vodafone Portugal recorded a satisfaction rating of 7.93 (range 1-10), the highest of the entire communications sector. Published annually, the ECSI Portugal report includes mobile, fixed, internet and pay-TV operators. As in the last two years, Vodafone appears ranked first in all indicators: customer image, their expectations, the perceived quality of the network and operator services, the perceived value compared to the price paid, the satisfaction with the operator, the complaints received and their handling and customer loyalty.
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